Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Clouds (“Company”, “we”, “us”, “our”), whose headquarters are based in Barcelona, Spain. By accessing our website or placing an order, you agree to be bound by these Terms. These Terms are intended to comply with applicable consumer protection and ecommerce laws as of 2025. This document is a general template and does not constitute legal advice. Please consult a qualified attorney if you require legal advice.

2. Orders and Acceptance

When you place an order, you are making an offer to purchase products under these Terms. We reserve the right to accept or reject any order at our discretion. An order is considered accepted only upon receipt of an order confirmation email from us.

3. Shipping Information

We offer worldwide shipping with the following costs:

Note: Delivery times are estimated and may vary depending on your location. Additional duties, taxes, or customs fees imposed by your country’s authorities are the responsibility of the customer.

4. Payment Information

We currently accept payment via PayPal only. All transactions are processed securely through PayPal.

5. Returns and Refunds

You have the right to return products within 14 days of receiving your order if you are not completely satisfied. To be eligible for a return, products must be unused, in their original condition, and include all original packaging and accessories. Customers are responsible for return shipping costs unless the product is faulty or not as described. Once the returned item is received and inspected, a refund will be issued within 14 days to the original payment method.

6. Cancellation and Right of Withdrawal

In accordance with applicable consumer protection laws, you have the right to cancel your order within 14 days of placing it without providing any reason. To cancel your order or exercise your right of withdrawal, please contact our customer service at [your contact email or phone number]. If the order has already been shipped at the time of cancellation, you may be required to cover the cost of return shipping.

7. Liability and Disclaimers

Our liability for any claims related to the sale, shipping, or delivery of products is limited to the purchase price of the products in question. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. While we strive to ensure that all information on our website is accurate and up-to-date, we do not guarantee the completeness, accuracy, or timeliness of any content.

8. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Clouds or its licensors and is protected by applicable intellectual property laws. No content from our website may be reproduced, distributed, or otherwise used without our express written permission.

9. Amendments to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes have been posted constitutes your acceptance of the revised Terms.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Spain and applicable EU regulations. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Barcelona.

11. Contact Information

For any questions, concerns, or requests regarding these Terms, please contact us at:

Email: info@clouds-social.com

Address: Clouds, Barcelona, Spain

By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.